Privacy Policy

At Aura4k, we are dedicated to safeguarding your personal details and ensuring your privacy. If you have any concerns or questions about our practices or policies, please let us know. contact us via WhatsApp.

1. Data We Collect

We collect the personal information you voluntarily give us when registering for our IPTV service, showing interest in our products, or contacting us.

We collect the following types of personal information:

• Contact Information: Your email address for account creation and communication.
• Payment Data: We collect data necessary to process your payment if you make purchases, such as your payment instrument number (e.g., a credit card number). All payment data is stored by our payment processor and you should review its privacy policies.
• Device and Connection Information: We automatically collect your IP address and device information (such as device type, operating system) when you access our service. This is essential for service delivery and security.

2. How We Use Your Data

The collected or received information is used by us in the following manner:

• To provide and manage your account. We use your information to create your account and keep it functional.
• To process transactions. Your data is used to bill you for using our services.
• To send administrative information. We may use your email to send you information about your account, service changes, and new policies.
• To protect our Services. We use IP and device information for security purposes, such as preventing unauthorized access and mitigating DDoS attacks.

3. Legal Bases for Processing

The processing of your data is grounded on the following legal justifications:

• Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
• Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests, such as for service delivery and fraud prevention.
• Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.

4. Data Retention

Personal information will be kept only for the time needed to meet the goals stated in this privacy policy, unless a longer retention period is necessary due to legal requirements like tax or accounting rules.

5. Cookies & Tracking Technologies

Cookies and similar tracking technologies may be utilized to access or store data. These mainly include functional cookies essential for the proper functioning of the website and client area. Invasive tracking cookies for advertising purposes are not employed.

6. Third-Party Services

Third-party vendors, service providers, or agents who perform services for us or on our behalf may receive your data, as they need access to this information to carry out their responsibilities. Examples include:

• Payment Gateways: To process your payments securely.
• Analytics Providers: To help us understand and improve our service (e.g., Google Analytics). Data shared is typically aggregated and anonymized.

7. Data Security

Appropriate technical and organizational security measures have been implemented by us to protect the security of any personal data we process. Nevertheless, it’s important to remember that the internet itself cannot be guaranteed to be 100% secure.

8. Your Data Protection Rights

Based on your location, you might be entitled to the following rights concerning your personal data:

• The right to access – You have the right to request copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to opt-out – You can unsubscribe from our marketing and promotional communications at any time.

In order to invoke these rights, please contact us via WhatsApp.

9. Children’s Privacy

Children under 18 are not permitted to use our service. We make no effort to collect personal details from minors.

10. Contact Us

If you need clarification or wish to comment on this policy, please contact us via WhatsApp.